SHIPPING & DELIVERY POLICY

Vicuna Paris, as a luxury brand, values the importance of offering a customer experience that starts with a beautiful and interactive web store and ends with perfect shipping and delivery of products. We understand that your most loved products need to be shipped and delivered with the utmost care; hence, our comprehensive Shipping Policy reflects our mission.

HOW DO WE SHIP OUR PRODUCTS?

Since time is of the essence, we have partnered with the world’s most dependable, secure, and fast logistics and courier companies, including DTDC, FedEx, Bluedart, Delhivery, and XpressBee. Our third-party partners ensure the timely delivery of products.
NOTE: The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from Children. If you are the parent or guardian and believe your child has provided us with Personal Information, please get in touch with Us at + 91 9035099393 or info@vicunaparis.com  to request deletion.

SHIPPING ACROSS INDIA. WHAT’S THE ESTIMATED DELIVERY TIME?

We deliver products across all Pincodes in India.
For national deliveries, we ship within 24 hours from the time of order confirmation. The estimated delivery time for national orders is 4 to 7 working days.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics at any time by clicking here.
We may share information about your usage of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or similar technologies (which you may consent to, depending on your location).

INTERNATIONAL SHIPPING. WHAT’S THE ESTIMATED DELIVERY TIME?

We ship and deliver our products outside India to almost all major countries. Contact our support center to know the countries we deliver in.
For all orders placed outside India, the products are shipped within 48 hours from the time of order confirmation. The estimated delivery time is 15 to 20 business days.
NOTES: We do not ship on Sundays and nationally observed holidays. Orders placed on Saturday post 2 PM are dispatched on the following Monday or the next working day.
  • In addition, certain unforeseen situations like bank holidays, interstate and intercountry regulations, bad weather conditions, strikes, lockdowns, economic and political issues, serviceability of courier partners in the Pincode, and even accidents can delay order delivery. Such situations are beyond our control.
  • However, if your order is delayed beyond a week of the estimated delivery time, we will coordinate with the shipment partner and get in touch with you with the latest update.

WHAT IS OUR SHIPPING COST?

National Shipping: Vicuna Paris offers FREE shipping for all orders placed within India. Taxes and duties are included in the product price listed on Vicuna Paris Web Store.
International Shipping: The shipping cost for international orders is calculated at the time of checkout, depending upon the weight and value of the order and the shipping address (country).
The shipping cost does not include import duties. Cash on Delivery (COD) is not applicable for International Shipping.

PAYMENT TERMS

  • Vicuna Paris accepts all major national and international credit cards, debit cards, UPI IDs, and Internet banking transactions.
  • We also provide easy 0% Interest EMIs without Credit Cards through Snapmint.
  • We offer safe and secure payment through our payment partners. Rest assured.

HOW DO YOU KNOW AN ORDER IS SHIPPED?

You will receive an order confirmation email with the estimated time of delivery and order details. Once the order is shipped, a shipment confirmation email will be sent to you along with the tracking number and a link to our courier company so that you can track your shipment status in real-time.

WHAT IF YOU ARE NOT AVAILABLE TO RECEIVE AN ORDER?

The third-party agent will contact you before attempting delivery. If you are unavailable to accept the order on the first try, suggest the time and date of availability.
The delivery agent will make a second try to deliver your order at your preferred time.
The package will be returned to our courier partner warehouse if it is undelivered after the second attempt. Connect with our customer care team for further information.
NOTE: We request that you be present to receive your COD order.

WHAT SHOULD YOU DO IF THE PACKAGE IS OPENED OR TAMPERED?

Before your order leaves our warehouse, it passes a stringent quality check. We aim to make your shopping experience with Vicuna Paris as perfect as possible. Hence, we work only with the most reliable logistics partners with proven track records.
However, due to unforeseen circumstance(s), if you have received an order which has manufacturing defects or missing pieces, contact our grievance team immediately at info@vicunaparis.com within 24 hours of delivery. We will take due actions to rectify the error.

IMPORTANT NOTES:

If the third-party delivery partner tries to deliver a damaged, opened, soiled, or tampered package, DO NOT ACCEPT it. However, we urge you to click a picture of the package and report it to our grievance team as soon as possible at info@vicunaparis.com.
Reporting Missing Piece: You must produce a Package OPENING VIDEO to our team to report missing or defective items. We may reject the request if the terms are not fulfilled.
Therefore, we urge you to Shoot a Package Opening Video every time we deliver an order to you.