REFUND POLICY

Dear customer,
We hope you always find our products as per your expectations, and you may never need to check our Return and Replacement Policy. However, in the extreme case that you do need to return or exchange, here is our policy.

DOMESTIC ORDERS

  • You can place your Return/Exchange request at our Returns Centre here or write to us at  info@vicunaparis.com. 
  • Orders can be returned and exchanged within 7 days of order delivery.
  • Exchange and Replacement can only be done for sizes, wrong, and defective products. If the selected size is not available, we will proceed with a Refund to the source account. If you want a different product during Exchange, connect with our customer support team, and we will guide you through the process.
  • Return/Refunds are accepted only for product quality issues, wrong product, missing items, and unavailability of the required size.
  • A product Opening Video is a must for missing or damaged product complaints
  • Replacement/ Return will be accepted only if the product is unused and the tags are intact. Our team might request further information/images to evaluate your Return Request.
  • To avoid the hassle of Return and Exchange, please consult our size chart on each product page to choose the correct fit.
  • To avoid the hassle of Return and Exchange, please consult our size chart on each product page to choose the correct fit.
  • Vicuna Paris offer a Reverse Pickup Option for most pincodes in India. However, if the Reverse Pickup Pincode is not accessible by our logistics partners, we may ask you to ship the product back to us and share the tracking details by email. We will reimburse the cost of shipping up to INR 99.
  • Refunds for prepaid orders will initiate once the product reaches our warehouse, and the amount will be directly credited to the source account within 7 – 10 working days. COD orders/Pay on Delivery orders will be refunded in the form of a COUPON CODE ONLY. Coupon codes have a validity of 1 (One) month.
  • Products purchased with the abovementioned COUPON CODE generated for COD customers are not eligible for  refund/return. Exchange orders (orders which have been exchanged once against original order) are not eligible for exchange, return or refund.
  • All Orders wherein FREE Products are included with the order and Clearance Sales orders are not eligible for Refund or Exchange. In case of Discounts are applied during the order, the discount value will also be adjusted in the refund; rest assured.

INTERNATIONAL ORDERS

  • Unfortunately, Returns, Replacements, and Refunds are not possible for International Orders. We urge you to check our Size Chart on each product page while ordering.
  • In case you have received a wrong, smaller size, or damaged product, we request you to write to us at info@vicunaparis.com within 48 hours of delivery, along with a photograph/video of the product (size, damaged, missing, or wrong product). Our team shall get in touch with you and assist you with the refund or replacement, whichever is applicable.
  • Personal Information Collected:Web browser version, IP address, time zone, cookie information, what other sites or products you view, search terms, and how you interact with the Site.
NOTE: A product Opening Video is a must for missing or damaged product complaints.
  • In case of a refund, the amount will be initiated to the original account, which will be credited within 10 – 15 working days.

COMPANY INFORMATION:

Trade Name: Vicuna Paris
Phone Number: +91-9035099393
Email: info@vicunaparis.com
Physical Address: Hebbal, Bangalore, Pincode 560024.